Our Plans

From Customers’ perspective

Being responsible for customers means upholding the philosophy of “service first and providing reliable protection”: for Ping An has a deep understanding of customers’ demands, it leverages new techniques and skills to drive the development of financial service industry; besides, it provides a wide range of financial offerings, simple and convenient financial service experience as well as various value-added services to benefit the public and improve customers’ satisfactory degree. Ping An will constantly endeavors to provide customers with comprehensive, professional and personal products and services.

As of December 31st, 2014, the general satisfactory degree of Ping An Life Customer Services is 93.00%; the satisfactory degree of Ping An P&C is 96% and the satisfactory degree of Ping An Annuity is 4.59 points (full mark of 5 points)

  • DetailsCustomer Experience

    Customer Experience
  • DetailsServices And Lifestyle

    Services And Lifestyle
  • DetailsEfficiency

    Efficiency
  • DetailsInclusive Finance

    Inclusive Finance